Last Updated: July 24, 2025
This Privacy Policy describes how Capital Office Products IT Services ("we," "us," or "our") collects, uses, and discloses your information when you visit our website https://copscit.com (the "Site") and use our services. We are committed to protecting your privacy and handling your data in a transparent and secure manner.
1. Who We Are
Capital Office Products IT Services is a managed IT services provider based in Columbia, SC, serving businesses in the Midlands area. Our contact details are:
Capital Office Products IT Services 1667 Lake Murray Blvd. Columbia, SC 29212 Phone: (803) 407-4321 Email: Info@copsc.com, sales@copsc.com
2. Information We Collect
We collect various types of information to provide and improve our services to you. This information can be categorized as follows:
a. Information You Provide Directly to Us
When you interact with our Site or services, you may provide us with personal information directly. This includes, but is not limited to:
- Contact Information: Such as your name, company name, email address, and phone number when you fill out contact forms, service request forms, or request an assessment.
- Service Request Details: Information related to your IT service needs, including descriptions of issues, equipment IDs, and any other details you provide to facilitate support.
- Communications: Records of your correspondence with us, including emails, phone calls, and other communications.
b. Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and browsing activity. This information helps us understand how our Site is used and improve its functionality. This includes:
- Log Data: Information that your browser sends whenever you visit our Site, such as your IP address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
- Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
c. Information Collected Through Our Services (for Clients)
As a managed IT services provider, we inherently collect and process data from our clients' systems to deliver our services. This includes:
- System Data: Information about your IT infrastructure, including servers, workstations, network devices, software configurations, and system logs.
- Network Data: Information related to network traffic, security events, and potential threats identified through our monitoring and cybersecurity services.
- Backup Data: Data from your systems that we back up as part of our data backup and disaster recovery services.
- Remote Access Data: Information accessed or processed when we provide remote support using tools like Ninja One.
This data is collected and processed strictly for the purpose of providing the agreed-upon IT services, ensuring business continuity, and protecting your systems from threats. We act as a data processor for much of this information, processing it on behalf of our clients.
3. How We Use Your Information
We use the information we collect for various purposes, primarily to provide, maintain, and improve our services, and to communicate with you. Specifically, we use your information to:
- Provide and Maintain Services: To operate and deliver the managed IT services you request, including monitoring your systems, providing technical support, managing your network, and ensuring business continuity.
- Respond to Inquiries: To respond to your questions, comments, and requests submitted through our contact forms, service request forms, or other communication channels.
- Process Service Requests: To process and fulfill your IT service requests, including troubleshooting, repairs, and installations.
- Improve Our Services: To understand how our Site and services are used, to analyze trends, and to develop new features and offerings.
- Marketing and Communications: To send you updates, newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
- Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities.
- Compliance and Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.
- Personalization: To personalize your experience on our Site and with our services.
4. How We Share Your Information
We may share your information in the following situations:
- With Service Providers: We may employ third-party companies and individuals to facilitate our services, provide the service on our behalf, perform Site-related services, or assist us in analyzing how our Site and services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:
- Ninja One: For remote access and monitoring of client systems.
- Ninja One: For threat intelligence and cybersecurity services.
- Other IT Tools and Platforms: As necessary to deliver our managed IT services (e.g., backup solutions, email hosting platforms).
- For Business Transfers: If Capital Office Products IT Services is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
- For Legal Reasons: We may disclose your Personal Information in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Capital Office Products IT Services.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
5. Data Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:
- Technical Safeguards: Such as Unified Threat Management (UTM) Firewalls, anti-virus and malware protection, encryption, and regular security assessments.
- Organizational Safeguards: Limiting access to personal data to authorized personnel, implementing data handling policies, and providing employee training on data privacy and security.
- Physical Safeguards: Protecting our physical infrastructure where data is stored.
However, no method of transmission over the Internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. We continuously review and update our security practices to protect your data.
6. Data Retention
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
7. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your Personal Information:
- The Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at Info@copsc.com or (803) 407-4321.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Examples of Cookies we use: * Session Cookies: We use Session Cookies to operate our Service. * Preference Cookies: We use Preference Cookies to remember your preferences and various settings. * Security Cookies: We use Security Cookies for security purposes.
9. Children's Privacy
Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: Info@copsc.com
- By phone number: (803) 407-4321
- By mail: 1667 Lake Murray Blvd., Columbia, SC 29212
